GET TO KNOW EXACTIX

WILL THE EMAIL ADDRESS MY TICKET IS RECEIVED FROM REMAIN THE SAME?

In Kentucky, the address will change. It will be: tickets@kentucky811.org. Exactix uses Amazon Web Services (AWS) to transmit tickets to our Member Utilities. AWS uses a pool of IP addresses so no specific IP addresses can be whitelisted. Please ask your IT Department to whitelist these email addresses to ensure you receive tickets from our new system.

WHAT DO I NEED TO DO IF I RECEIVE MY MEMBER COMPANY’S LOCATE REQUESTS THROUGH A WEB SERVICE?

If you use a Web Service to receive your locate requests from 811, there are dedicated IP addresses they will be sent from. The IP addresses are listed in the broadcast messages and emails that have been sent to our membership. Please ask your IT department or your ticket management provider to whitelist those addresses. 

HOW DO I UPDATE MY PARSER?

If you receive tickets from Indiana 811 via your work order management system, you do not need to update your parser. Exactix will send tickets in the exact same format as iRTH.

WHAT IS POSITIVE RESPONSE THROUGH THE ONE CALL SYSTEM?

“Positive Response” is when the utility provides communication of the disposition (“Marked,” “Clear,” etc.) of a locate request back to the excavator after they determine if their underground facilities are close to the excavation site – or not. “Through the One Call System” means the disposition is communicated to Kentucky 811 instead of directly to the excavator.

“Through the One Call System” has advantages to both the utility company and excavator. When the utility provides Positive Response to the One Call Center, benefits include:

  • A record of the response at the One Call Center. This is helpful when there are questions about a response, especially during a dispute.

  • All responses to a locate request are sent as one message with all responses to the excavator. This helps the excavator manage communication about a specific locate request without worrying about missing a message from a utility.

  • Turning the Positive Response communication into a safety checklist at the excavation site. “Marked” with no corresponding color coded paint, flags or chalk can indicate that investigation is warranted before excavation begins.

Although Kentucky 811 law does not mandate Positive Response Through the One Call Center, it is supported by Kentucky 811 with iRTH, and Exactix when launched.

I SEND POSITIVE RESPONSES TO INDIANA 811. WHAT CHANGES WITH EXACTIX?

Exactix will receive Positive Responses via a Web Service exactly the same as we do today in iRTH. However, the URLs for the Web Service will change to https://811.kentucky811.org/api/external/positiveresponse/respond and documentation URL is https://811.kentucky811.org/api/external/positiveresponse 

DOES EXACTIX SUPPORT VIRTUAL WHITE LINING?

At this time, Exactix does not support virtual white lining.

WILL EXACTIX SUPPORT ADDITIONAL RESPONSE CODES? WHAT ARE THEY?

At launch, Exactix will support the same response codes as iRTH. They include:

1 – Marked – Does conflict, underground facilities have been marked.

1A – Marked with Exceptions – High profile utility in conflict; utility owner will attempt to contact you to schedule site surveillance.

1B – Marked with Exceptions – High-priority subsurface installation in conflict. Excavator MUST notify the member of the excavation or demolition start date and time.

2 – Clear – No underground facilities are in the area where the excavation will take place.

3A – Unmarked – Locate technician could not gain access to property; call 811 to schedule access.

3B – Unmarked – Incorrect address information. Call 811 to verify the information on the ticket.

3C – Unmarked – Marking delay requested by locate technician and agreed to by excavator per agreement. Excavation site is unmarked. The locate technician cannot mark within two full working days. The excavator was contacted, and a new deadline was scheduled.

3D – Unmarked – Locate instructions are unclear. Call 811 to clarify where on the property you will be excavating and need the underground facilities located.

3E – Unmarked – The excavator has performed the excavation prior to the locator’s arrival.

3F – Unmarked – Line is “untonable” and utility has been notified to the resolve issue.

4 – Private Line – This is a private line and it is not the responsibility of the members of 811 to locate private facilities.

DOES EXACTIX SUPPORT TABLETS?

Yes. To set up your mobile device for Exactix, please see our Mobile Access Instructions.

I HAVE PRIVATE FACILITIES ON MY PROPERTY. WHAT DO I DO?

Some underground utilities on your property will NOT be marked by Kentucky 811 Members because they are not owned by Kentucky 811  Members. Examples of private facilities include electric or water lines to your pool, lines to septic tanks, electric lines to sheds or landscape lighting, lawn sprinkler systems, invisible pet fencing, and more.

A good general rule of thumb is if the utility runs from the street to the meter, it will be marked. If the utility is installed from the meter to another location on your property, it will not be marked.

Since Member utilities are not responsible for marking private facilities, it is the property owner’s responsibility to contact a private locating company. Visit https://kentucky811.org/myutilities/ for more information regarding private facilities and companies that will locate them for you for a fee.

WILL THE MANNER IN WHICH MY TICKETS ARE RECEIVED REMAIN THE SAME?

Yes.