BECOME A PRO AT SUBMITTING REQUESTS ONLINE
Whether you dig every day or every so often, submitting locate requests online, 24 hours a day, 7 days a week, is the easiest and most efficient way to notify Kentucky 811’s member utilities. If the planned excavation will only span a single street address, submit a ticket with Exactix Home to request that the approximate location of our members’ buried utilities be marked at least two full working days prior to breaking ground.
All users of Exactix must create an account in order to submit a locate request.
Do you need to enter locate requests for long distances or properties without an address? Would you like to include more detailed locate instructions? Submit a ticket with Exactix Pro. Exactix Pro allows ticket users to request locates and re-marks, check Positive Response, file Design Tool Inquiries and Design Tickets, and more.
If you have created an Exactix account, please submit your tickets below.
If you have not yet created an Exactix account, please contact our Member Services team to get trained and to ensure your previous tickets have been transferred to your page.
SAFE DIGGING STARTS HERE
Notifying Kentucky 811 about your excavation plans is one of the most important steps in the safe digging process -- but it’s not the only step! It’s important for you to follow all of the Five Steps to Safe Digging:
- Plan your project.
- Contact Kentucky 811.
- Wait for the marks.
- Confirm the marks.
- Dig with care.