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Kentucky 811 — Contact Us
Contact Us

GET CONNECTED
WITH 811

Reach out to the Kentucky 811 team — whether you need to submit a locate request, have questions, or want to connect with a specific department.

📍

Mailing Address

Kentucky 811
P.O. Box 1209
Prospect, KY 40059

(502) 266-5677
📞

Locate Request

Submit a locate request over the phone (toll-free)

811
or
(800) 752-6007
💬

Live Chat

Chat with our team in real-time for immediate assistance

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Meet the team
Our People

KENTUCKY 811 TEAM

Connect directly with the right person on our team.

TV

Tim Vaughn

President
tvaughn@ky811.com
DB

Diane Bischoff

Vice President
dbischoff@ky811.com
(502) 262-0207
JG

Jamie Gaddis

Director of Strategy, Outreach and Partnerships
jgaddis@ky811.com
(859) 457-0405
CA

Catherine Adams

Call Center Manager
cadams@occinc.com
(573) 821-1940
DM

Donavon McClure

Damage Prevention Manager
dmcclure@ky811.com
(859) 229-2104
Support

SERVICES & SUPPORT

Reach the right department for your needs.

🤝

Member Services

For membership inquiries, utility registration, and member support.

memberservices@occinc.com
(877) 549-0726
🌐

Web Products Support

Technical support for online locate requests and web-based tools.

kyitic@occinc.com
🗺️

Ticket Management

For ticket mapping, locate ticket inquiries, and related support.

kyltm@occinc.com
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Need Immediate Help?

Our live chat agents are ready to assist you with locate requests, membership questions, and general inquiries in real time.

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Kentucky 811 — Safety Since 1987