MEMBER UTILITIES
Tools, resources, and support for Kentucky 811 members.
Everything your organization needs to manage locate requests, protect infrastructure, and stay connected with Kentucky 811.
Member Distribution
KENTUCKY 811 MEMBERS
Explore membership across all 120 Kentucky counties. Hover any county to view its members, or click to pin the details panel.
explore its members
A SMALL STEP
A BIG IMPACT
SAFETY IS IN YOUR HANDS
Positive response is an important tool that allows member utilities to communicate the status of a locate request directly with the excavator. Kentucky 811's Locator Tickets software and the Kentucky 811 app make providing electronic positive response free and easy for KY 811 members!
The Positive Response Loop
Positive response's ability to provide full-circle communication increases clarity and reduces the chance of a damage occurring. Each stakeholder plays an important role in the positive response loop.
Excavator
Contacts Kentucky 811 to place a locate request, then checks positive response statuses before heading out to a job site or contacts the member utility directly with any questions.
Kentucky 811
Sends the locate request to the member utility and hosts the software that communicates positive response status in real time to all of the project's stakeholders.
Member Utility
Responds to the locate request by assigning a locator to mark their utilities at the job site, reducing the risk of damage. Per KRS 367.4909 (5), an operator shall provide a positive response.
Locator
Marks utilities for locate requests and communicates the status of the request through Locator Tickets or the member utility's system, providing a status-based record of the locate.
Kentucky 811
Once the locator or member utility updates the ticket with its positive response status, that information becomes immediately available to the excavator through the Kentucky 811 system.
Getting Set Up to Participate in Positive Response is Simple
Whether you respond to locate requests with Locator Tickets, your own ticket management system, or a combination, our team makes getting set up to participate in electronic positive response convenient and easy.
✓ Current KY 811 Members Using Locator Tickets
If you're already a KY 811 member, simply send us an email and we'll have the positive response capabilities added to your account.
kyltm@occinc.com⊕ Current KY 811 Members NOT Using Locator Tickets
As a member, you can access Locator Tickets for free! Send us an email and mention that you'd like to participate in positive response. We'll get your organization set up to participate.
If you prefer not to use Locator Tickets, a connection can be set up between Kentucky 811 and your existing system to allow positive response to be posted in real time for excavators. Alternatively, you can use Locator Tickets in conjunction with your current system just to post positive response.
kyltm@occinc.comQuestions? We're here to help.
If you're looking for more information about Locator Tickets, positive response, or anything else, contact our team.
Why Utilities Choose Kentucky 811
Kentucky 811 helps utility operators reduce damages, improve communication, streamline locating operations, and protect critical infrastructure.
Comply with Kentucky Dig Law
Meet the requirements of KRS 367.4909(1) by receiving excavation notifications and providing required responses through Kentucky 811.
Excavation Notifications
Receive timely and detailed notifications before excavation begins near your facilities.
Advanced Ticket Management
Access locator tickets through a modern online portal with electronic positive response capabilities.
Interactive Mapping Tools
View, manage, and maintain notification areas using powerful GIS and mapping tools.
Visibility of Underground Assets
Display facility information through GIS integrations and WMS/WFS services.
Reporting & Documentation
Maintain locate records, upload photos, and preserve historical locate information.
Emergency Notifications
Receive emergency locate notifications by phone, text, or email.
Notification Area Control
Directly define and update notification areas online.
Educational Resources
Access downloadable materials, safety campaigns, and Kentucky 811 merchandise.
JOIN KENTUCKY 811
Becoming a member is simple. Once enrolled, your organization will gain access to locate notifications, mapping tools, reporting systems, and member resources.
Complete Membership Forms
Submit the Kentucky 811 Membership Agreement and required membership documentation.
Mapping Setup
Work with our Member Services team to establish your notification areas through IMAP.
System Activation
Once mapping is approved, your organization is activated as an official Kentucky 811 member.
Complete Software Training
Complete software training to learn how to manage locate tickets, mapping, and positive response.
Start Receiving Notifications
Begin receiving excavation notifications and managing locate activity through Kentucky 811.
Update Your Membership Information
Keep your organization's information current to ensure accurate notifications and uninterrupted service. Please ensure that all of the information in the following subsections is up to date:
Membership Contacts
Ticket Destination Information
Service Area & Emergency Contacts
Hours of Operation
Design Engineer Contacts
Design Ticket Contacts
Positive Response Settings
QUESTIONS? WE'RE HERE TO HELP.
Whether you need assistance with locator tickets, IMAP, notification areas, membership updates, or becoming a new member, our Member Services team is ready to assist.
Phone
Mailing Address
Kentucky 811
Membership Services
824 Weathered Rock Road
Jefferson City, MO 65101
Need additional resources? Visit our Training StableAccess downloadable materials,
safety campaigns, training videos,
and educational resources..