Request a Locate with Kentucky 811
Whether you dig every day or every so often, submitting locate requests online with ITICnxt is the easiest and most efficient way to notify Kentucky 811’s member utilities. ITICnxt is a free, innovative ticket submission software that is designed with professionals like you in mind to make creating and managing locate requests easier than ever before. Ready when you need it – you can submit requests or check positive response online 24/7. Want to give it a try? Click here to access the ITICnxt demo site.
Locate requests require waiting at least two full working days before breaking ground – this excludes Saturdays, Sundays, and holidays.*
ITICnxt includes many practical features, including:
- Easy-to-use mapping tools specific to the size and shape of your dig area (circle, street, parcel, etc.)
- System-generated driving directions to your dig area
- The ability to process multiple tickets in one session
- A ticket management system to house all of your locate requests and provide an easy way to track and manage your work
- And much more!
Questions about ITICnxt?
Visit our ITICnxt Guides/Training page for helpful guides, video tutorials, and more. You can also contact our team by emailing , or click here for live assistance.
Private Utilities
After submitting a locate request, Kentucky 811 will send a notice to member utilities that own facilities in the area of your dig site. You are responsible for contacting non-members and having any private lines at your dig site marked. Private utilities may include lawn sprinkler systems, security lighting, or natural gas grills. A private locator must be hired to mark private lines.
As a general rule, if the utility runs from the street to the meter, and is owned by a Kentucky 811 member, the member will mark the utility. If the utility is installed from the meter to another location on your property, you will need to hire a private locator to locate that line.
