Request a Locate with Kentucky 811
Whether you dig every day or every so often, submitting locate requests online with ITICnxt® is the easiest and most efficient way to notify Kentucky 811’s member utilities. ITICnxt is a free, innovative ticket submission software that is designed with professionals like you in mind to make creating and managing locate requests easier than ever before. Ready when you need it – you can submit requests or check positive response online 24/7. Want to give it a try? Click here to access the ITICnxt demo site.
Locate requests require waiting at least two full working days before breaking ground – this excludes Saturdays, Sundays, and holidays.*
ITICnxt includes many practical features, including:
- Easy-to-use mapping tools specific to the size and shape of your dig area (circle, street, parcel, etc.)
- System-generated driving directions to your dig area
- The ability to process multiple tickets in one session
- A ticket management system to house all of your locate requests and provide an easy way to track and manage your work
- And much more!
Questions about ITICnxt?
Visit our ITICnxt Guides/Training page for helpful guides, video tutorials, and more. You can also contact our team by emailing , or click here for live assistance.
Private Utilities
After submitting a locate request, Kentucky 811 will send a notice to member utilities that own facilities in the area of your dig site. You are responsible for contacting non-members and having any private lines at your dig site marked. Private utilities may include lawn sprinkler systems, security lighting, or natural gas grills. A private locator must be hired to mark private lines.
As a general rule, if the utility runs from the street to the meter, and is owned by a Kentucky 811 member, the member will mark the utility. If the utility is installed from the meter to another location on your property, you will need to hire a private locator to locate that line.
