Submit Locate Requests Online with ITICnxt

Experience the most powerful digital ticketing solution yet – ITICnxt®. ITICnxt is an innovative map-first web system designed specifically for professionals like you to create and manage locate requests online. The free-to-use software packs a variety of thoughtful features including detailed mapping tools, the ability to process multiple tickets, and more. Ready when you need it – you can submit requests or check positive response online 24/7.

Locate requests require waiting at least two full working days before breaking ground – this excludes Saturdays, Sundays, and holidays.*

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ITICnxt Resources and Training

Visit our ITICnxt Guides/Training page for a helpful guides, video tutorials, and more. You can also contact our team via Live Chat or by emailing .

Checking Ticket Status and Positive Response

Learn more about checking the status of your tickets, get a deeper understanding of positive response, and access Ticket Search through Search and Status® on our Check Ticket Status page.

Submit a Design Request

Planning a project? Design with the existing infrastructure in mind. Click here to learn more about Design Requests.

On the Go? At the Job Site? Take Kentucky 811 with You

With the free Kentucky 811 app, you can submit, manage, and monitor locate requests right from your phone. View positive response history, access helpful resources, and visit an online worksite map in just a few taps.

Download for free:

  • Download the Kentucky 811 app from the Apple App Store
  • Download the Kentucky 811 app from the Google Play Store

*You are required to wait at least two full working days before breaking ground once you submit a locate request to allow member utilities to provide a positive response on your request. Depending on the size and scope of your project, you may need to wait longer than two full working days.

Working day means every day, except Saturdays, Sundays, and holidays established by federal or state statute from 12:01 a.m. Eastern Time until 12:00 midnight Eastern Time, excluding the day the locate request was made.