I’m not using heavy machinery. Do I need to contact 811?

Yes! You must contact Kentucky 811 for all digging projects, such as installing mailboxes, fences or landscaping.

How far in advance should I contact Kentucky 811?

You must contact 811 at least two full business days prior to excavation to give the member utilities enough time to mark the approximate location of their underground utilities on your property. “Working day” means every day except Saturday, Sunday, and state and national legal holidays.

Is there a fee to have utility lines marked on my job site?

No. Kentucky 811’s services are free.

How can I start using Kentucky 811’s Multi-Address Web Ticket Entry?

You must complete a simple training on the use of the Multi-Address Web Ticket Entry to get started. More information is available on the Ticket Entry Training page.

How do I confirm the marks? What is Positive Response?

After waiting the required two full business days after submitting your locate request, check to ensure that all affected utilities have responded to your request:

  • If you are a registered user, log in to see the status of your requests.
  • If you are not a registered user, enter the ticket number and phone number using this tool.
  • Some Kentucky 811 members may contact you to offer updates on the marking status.
  • Visit the proposed dig site.
  • Call Kentucky 811 at 811 if you have any questions about utility response.

Do I need to notify 811 even if I am digging in an area that has previously been marked?

Yes, you need to submit a new ticket each time you want to dig. Factors like erosion and plant growth can alter the location of buried facility lines. It is also possible that utility companies have added new utility lines since a site was last marked.

My ticket is still valid, but I can no longer see the marks. Can I dig?

If the marks are no longer visible, you must request a re-mark and wait the required two full business days before digging.

How do I know what the marks mean?

Refer to the Excavator Manual and the APWA Color Code Guide to interpret the colored paint or flags indicating the approximate location of buried utilities.

What is an approximate location of a utility? What does “dig with care” mean?

Kentucky law defines the marking of an approximate location of a buried facility in the following way: as width of a utility plus 18” on each side of the utility mark/flag. You must use hand tools to carefully expose utilities within the approximate location of the underground facilities.

I think I hit a utility line. What should I do?

Stop digging immediately. Step away from the area and call 911 if the damage results in the escape of flammable, toxic or corrosive gas or liquid, or if danger is present. After calling 911, notify the utility directly. Lastly, inform Kentucky 811 of the incident.