The Kentucky 811 Transition is Complete

Earlier this year, we announced that we will be transitioning into a new partnership with One Call Concepts Inc. (OCC) for 811 notification services. These services include receiving, processing and transmitting underground utility locate requests.

Helping Homeowners: What is ITIC Lite?

Kentucky 811 is excited to introduce a new, state-of-the-art ticket submission software designed specifically for homeowners — ITIC Lite. ITIC Lite is free to use and makes requesting to have underground facilities marked easier than ever. Tickets can be submitted online 24/7.

Have you heard about Webinar Wednesdays?

Each Wednesday, One Call Concepts, Inc. (OCC) hosts two webinars that will introduce you to the cutting-edge software we officially rolled out on October 1, 2022. These webinars will teach you how to navigate and efficiently use the new software, as well as provide a chance to ask questions.

Things are Changing

Kentucky 811 has entered into an agreement with One Call Concepts Inc., to provide the 811 before you dig contact center service that includes receiving, processing and transmitting underground utility locate requests in Kentucky. This service was previously performed by Underground Safety Alliance, which in conjunction with Indiana 811, has provided this service since 2005. Kentucky 811 is in the midst of restructuring the organization to better position it for the future. One Call Concepts uses a state-of-the-art software system that utilizes several cutting-edge technologies such as virtual white lining and a fully functional app for mobile devices. I’m convinced that this change will reduce underground utility damages and make Kentucky a safer place to work. The transition was completed on October 1, 2022.